Refund policy

Return & Refund Policy

At Secxa, we want you to be fully satisfied with your purchase. Please 
read our return and refund process below carefully.

Return Request Period
You must notify us within 48 hours of receiving your product if there 
is any issue. Requests submitted after 48 hours may not be accepted.

Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 
48 hours of delivery with a clear unboxing video showing the issue. 
Upon verification, we will offer a replacement or refund. Please note, 
defective electronic items are not eligible for return or refund.

Missing Items
If any items are missing from your order, please notify us within 48 
hours with an unboxing video showing the full package contents. Once 
confirmed, we will issue a refund for the missing item(s).

Non-Returnable Items
- Products that have been used, opened, or damaged by the customer
- Products marked as non-returnable in the product description
- Electronic products

Product Color/Variant
Some products are available in multiple colors based on stock 
availability. The specific color may be selected based on availability 
at the time of dispatch and cannot be guaranteed as shown in the image.

Return Shipping
Customers are responsible for return shipping costs, unless the return 
is due to our error (wrong item shipped or defective product).

Refund Process & Timeline
Once your return request is approved, the refund will be processed to 
your original payment method within 7 business days.

Order Cancellation
Once an order is confirmed, it is processed immediately and cannot be 
cancelled or modified. Please double-check your order details before 
confirming. In rare cases (item out of stock, pricing error, or 
undeliverable pincode), we may cancel the order and issue a full refund.

Contact Us
For any return or refund queries, please reach out through our Contact 
page.